A maintenance request is initiated by the Work Control Center maintenance desk upon receipt of an on-line maintenance request or phone request. Maintenance requests should include repairs to buildings, building systems, door hardware, plumbing fixtures, lighting, or other minor maintenance items. The request is entered into FM’s computerized maintenance management system, assigned the appropriate priority rating, and dispatched electronically to the appropriate trade or the operating engineers for execution. FM services can be requested either online, via phone (412) 624-9512 or via paper forms.
Please keep in mind that multiple issues will need to be submitted via separate Maintenance Requests.
In the case of an emergency DO NOT use the on-line request. Please call (412) 624-9512 and speak directly to a dispatcher. Once received, each maintenance request receives a priority assignment as follows:
- Priority 1 (Emergency) requests take precedence over all other requests and include problems which threaten life, safety, research, or which could cause physical damage to a facility.
- Priority 2 (Urgent) requests include malfunctioning heating, cooling, plumbing, electrical and elevator systems and problems affecting the security of facilities. Service is usually provided within 24 hours.
- Priority 3 (Routine) requests are scheduled on a first-in, first-out basis. Service is usually provided within a two-week period.
Departmental Standing Maintenance Request
Once a standing maintenance request is established, service may be requested on-line or via phone following the procedures set forth above. The standing maintenance request number must be referenced with each request. Standing maintenance requests may be renewed by the requesting department each fiscal year and are billed throughout the year as services are provided.
